Today Windows 10 was finally available on my laptop. I started the upgrade process but after a couple of minutes it said it had failed due to error code 80240020—whatever that means.
I was browsing the Internet and discovered a couple of things that you can do to solve this issue. I thought it might be useful to summarize all tips that I found for anyone else in the same situation.
By the way, you may also read the corresponding thread on the Microsoft Community website but at the time of writing this blog post the thread is 58 pages long! You might be better off with one of the following options. :-)
The first tip that I found was to delete all downloaded files and try again. It seems sometimes the Windows 10 setup files are corrupt. You can delete them and force downloading them again on the command line. Here is what you need to do:
WindowsUpdateBox.exein your task manager if the files are still in use and cannot be deleted.
After this you have to force starting the update process on the command line:
cmd. Right-click the Command prompt item and select Run as administrator.
If you now go to your control panel and select Windows Update you should be able to to see that Windows 10 is being downloaded.
I tried Option #1 but it still failed. Windows was being downloaded but when it reached 100% I still got the same error code 80240020. I finally found another tip that actually solved the problem for me.
Win+Rto open the Run dialog. Type
regeditand press Enter to start the Registry Editor.
AllowOSUpgradeand press Enter.
Windows 10 upgrade should start immediately. At least it worked in my case. You might have to restart your computer if the update does not start right away.
I haven’t tested this option myself but many users have reported that it has worked for them quite well. Just download the media creation tool provided by Microsoft and follow the instructions.
The tool will create a bootable USB drive or DVD from which you can install Windows.
Remember: I haven’t tested this option myself, so please use it on your own risk and do not blame me if anything goes wrong.
Yes. Just wait.
According to some people from the Microsoft Community website it’s a viable solution to just be patient and wait a little bit longer (maybe a couple of days more). The problem might go away by itself. I cannot explain how this is supposed to happen but maybe Microsoft will issue a patch to fix the upgrade process or the secret registry key from Option #2 is set automatically after some time. The latter is more likely in my opinion. But I was just too impatient :-)
I hope these tips are useful for you. A quick comment below would be appreciated. If you solved the issue in any other way please let us know.
Have fun with your new Windows!